Payments
All charges are shown in Australian Dollars. Payments are to be made in Australian dollars. AHA accepts the following types of payment:
Please make out to:
Australian Health Alliance Pty Ltd
PO Box 4340
Eight Mile Plains, QLD, 4113
- Credit card (VISA, MasterCard, American Express)
- Direct Bank Deposit
Name: Australian Health Alliance Pty Ltd
Bank: St George Bank
BSB: Yet to be determined
A/C: Yet to be determined
All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide AHA your credit card information, you authorize AHA to automatically charge your credit or debit card for charges that apply to your account. Charges subsequent to your initial order will accumulate in your account until such charges exceed $9.95. AHA will then automatically charge your credit card on the next Account Statement Date. You are responsible for directly updating, or notifying AHA, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).
Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.
Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including legal fees, court costs, and collection agency fees.
Billing Cycles (Terms)
AHA offers three Billing Cycles (terms) for hosting charges: Quarterly (3 months), Bi-Annually (6 months) and Annually (12 months).
You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.
All additional features added to an account are charged monthly. Additional items are non-refundable
Account Renewals
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Statements
AHA does not mail paper invoices or statements. Statements can be viewed and printed through your Control Panel. Customers may elect to receive their billing statement via email. This option may be selected in your Control Panel.
AHA provides online Account Administration pages where you can obtain your Tax Invoices. These pages are available within your Control Panel.
These tax invoices provide all the necessary information to claim a GST tax input credit. Please print off a copy of these invoices and maintain them for your records.
Fees
Returned (NSF) Cheques
AHA charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.
Direct Bank Deposit
AHA does NOT charge fees for accepting payment via direct bank deposit.
For international customers, cheques and money orders must be drawn in Australian Dollars. International wire transfers may be assessed a $25.00AUD processing fee by an intermediary bank. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to AHA or the amount credited to your account will be less than your intended payment.
Cancellations
Accounts will automatically renew until a plan is cancelled. Cancellation of service requests may be submitted online through you Control Panel. Cancellations may also be submitted via fax at TBA, or postal mail to: Australian Health Alliance Pty Ltd, Attn Billing Dept., PO Box 4340 Eight Mile Plains, QLD, 4113. Either print or write all required information contained on the cancellation form. Cancellation requests submitted via email cannot be accepted for security reasons.
Cancellation requests must be received by AHA a minimum of ten (10) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by AHA. AHA is unable to cancel your account effective for a future date. AHA will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact AHA as soon as possible.
Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. AHA reserves the right to cancel any account, at any time, without notice, for any reason AHA considers appropriate.
Refund Policy
Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.
Miscellaneous
AHA's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
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